Check out the latest updates to the IATA SGHA 2018 model and the new Service Level Agreement (SLA) model. This advanced course covers the main elements of SGHA 2018 and provides an overview of concepts and structure at the company level. Learn how to use the latest tools to improve collaboration and safeguard business interest by combining Schedule B and AHM803 ALS models. In 2013, the IATA Ground Support Council authorized the use of yellow pages for the publication of pages of text amending Appendix B in the years between the new versions of the SGHA. SGHA 2018 Appendix B has now fully added the yellow pages to paragraph 8. In the future, this will provide some flexibility in the basic model. The new clause 3.3 of SGHA 2018 prohibits self-help if an institution has already outsourced it under the SGHA. In Europe, for example, the 1996 European Directive on Stopover Assistance (96/67/EC) opened up the market for stopover assistance to competition and maintained the general freedom of the airline to self-manage at an airport. Data protection has been added to the compliance checklist under Article 1.1 of SGHA 2018. The effect of this amendment is likely to raise data protection to the level of anti-corruption, competition and child labour prohibitions.
In addition, it is also useful not to overburden the SGHA with data protection legislation. SGHA 2018 has highlighted broader audit rights under Clause 5.9 to allow other carriers within an IATA audit pool to review the handling company in favour of this pool. Currently, there are 37 airlines within the ISAGO Audit Pool, which can benefit from joint audit reports for the same handler at a given airport. SGHA 2018 does not deal entirely with data protection, although the definition of eTickets tickets has been expanded. The initial clause 5.10 of SGHA 2013, which states that “contracting parties agree to comply with all applicable data protection laws when providing services,” has been removed. Do you have a question about our courses? Look at the IATA Graduates Apply for the Harvard ManageMentor© graduate discounted self-learning program This new clause will protect handling companies if an airline tries to circumvent an unfavorable contract and simply “in-source” their requirements. IATA has explicitly identified its resolutions and standard practices as benchmarks for the provision of services to businesses and has written them down in the new paragraphs 5.3 (a) and (b). However, the continuation of the original 5.10 clause might have been sensible, given the stricter data protection rules (for example. B RGPD in the EU), increased public awareness, data protection campaigns and activism. It will be interesting to see how claims are handled and whether internal flight processes are the result of tracking and tracking cargo claims. Improvements can be made when airlines use more detailed documentation requirements for cargo shipments and handling of irregularities (AnnexS A 5.3.1 and 5.7).
A carrier`s insolvency can also have greater consequences. The British CAA suspended Monarch Airlines` AOC when it went bankrupt in October 2017 and forced it to cease operations with immediate effect. They no longer needed stopover assistance services. An IATA year-end certificate is awarded to participants who receive a higher or 70% higher mark on all exercises and exams. A special distinction is awarded to participants who receive a higher or 90% score. Alastair Long Registered Foreign Lawyer, Hong Kong T -852 3983 7788 E email@example.com Some stated that the wording of the 2013 edition simply meant that a claim for damages from the carrier would be invalidated, unless the recipient had filed a claim within 14/21 days. Others argued that the carrier itself should seek compensation within those time frames.